Textile Commerce Global Ltd manufactures and sells children’s clothing directly and through wholesale. This policy covers returns on items bought directly from us.
Your right to cancel
Under the Consumer Contracts Regulations 2013, you have 14 days from the day you receive your order to cancel your purchase for any reason, and a further 14 days to send the item back to us once you’ve cancelled.
Our returns policy
On top of your legal right above, we offer 30 days from the date you receive your order to return items for a refund. To be eligible, items must be unworn, unwashed, and have the original tags attached.
How to start a return
Contact us at textilecommercesupport@proton.me or +44 7466 557090 with your order number and the item(s) you’d like to return, and we’ll confirm the next steps.
Return postage
If you’re returning something because you’ve changed your mind, you’re responsible for the cost of posting it back to us. If the item is faulty, damaged, or not what you ordered, we’ll cover the return postage cost.
Refunds
Once we’ve received and checked your return, we’ll issue a refund to your original payment method within 14 days.
Faulty or damaged items
If an item arrives faulty or damaged, contact us straight away with your order number and photos of the issue, and we’ll arrange a replacement or refund. This is in addition to your rights under the Consumer Rights Act 2015.
Non-returnable items
For hygiene reasons, underwear and swimwear cannot be returned unless faulty. Gift cards are non-refundable.
Wholesale orders
Wholesale order returns follow a different process. Contact us directly to discuss.
Contact us
Phone: +44 7466 557090
Email: textilecommercesupport@proton.me